The accessibility to the customer and technical support that a cloud website hosting company provides can tell you a lot about the services which they provide as well. In case you're allowed to use only e-mails and / or tickets, you have almost certainly come across a reseller and not the hosting supplier. If this is the case, you'll have to wait for several days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the real web hosting company for additional assistance. When the supplier can provide different ways of communication with short response time available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you will reap the benefits of well-timed assistance and excellent support as they'll have direct access to the servers where your account is. No matter what the issue - technical or sales, it is generally better to have the option to get hold of your web hosting company directly by using your favourite way of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all our cloud website hosting packages are round-the-clock, therefore you can forget about waiting for several days to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you do have an account, you are able to open a support ticket on top of the other three methods of communication. You're able to choose the best way to contact us depending on what your location is or the equipment you're using. We are able to assist you for more or less any webhosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even then the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated packages that we supply feature 24/7 customer and technical support, therefore whatever the issue you have, you'll be able to get in touch with us and we'll give you a hand in a timely manner. The guaranteed response time for every e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds twenty minutes. We also provide phone support with several local numbers around the globe and a live chat, so that you'll be able to contact us and get additional details about our services even if you do not have an account yet. We can assist you with any question or a problem you may have - payment methods, package features, e-mail setup, website hosting account settings, etcetera. If you employ our services, you will not ever have a scenario where you should wait for a few days to get an issue resolved like you may have to do with many other service providers.

24/7 Customer Support in VPS Hosting

In case you obtain a virtual private server from us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local telephone numbers in the USA, the UK and Australia plus a live chat service. When you are an active customer and you want assistance with some technical issue that requires longer time to analyze or resolve, you're able to open a ticket through your billing account or you will be able to send an e-mail message and we will handle the issue and send you a response within the hour. The response time is warranted 24/7, including holidays and weekends, yet for many problems it takes no more than 30 mins to get support. The support service covers the VPS and all of the pre-installed software it comes with, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Web Hosting

If you get a dedicated server from us, you can get in touch with us at any time using various channels and the maximum time that you will have to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you'll be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you would like to know more about our website hosting services before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In the event that you'd like to receive assistance with third-party software that you cannot install or run efficiently, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.