In case you are a site owner, a problem might always emerge and it does not automatically need to be related to the hosting service. For example, something could go wrong when you bring a software application up to date or some important data might be edited or erased unintendedly. Regardless of what the nature of the problem might be, you’ll have to touch base with the respective client support staff and request them to retrieve a backup or to help you fix the problem that you are facing. How quickly they’ll do that will predetermine the length of time that your websites will be inaccessible. For certain websites such as social networking sites or online shopping portals, a repetitive outage duration too often equals losing customers and money. Because of this, it is important that you use the services of a web hosting company that provides not only a good customer care service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

In case you are using one of our Linux cloud website hosting packages and you’ve got a question or chance upon some complication, you can touch base with us 24/7 by posting a support ticket or by sending an e-mail and we will make sure that you get a reply within the hour. In case the issue can be solved, we will do it before we reply, whereas if there is something that you need to do on your end, we will supply you with all the required details – what settings to check, what workable solutions to try, and so on. Typically, you’ll get a response within maximum 30 minutes, which goes to say that waiting around for hours and hours or even for more than one day to receive assistance is something unthinkable. Our one-hour reply guarantee is valid for any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our astoundingly fast support service. You will obtain a reply to any trouble ticket posted through the web hosting Control Panel or email sent to our customer and technical support team in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes considerably less time to investigate and troubleshoot a problem. We will provide you with more details if the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and given that our support staff is available night and day, you will obtain instant assistance for any billing, general or technical issue regardless of what time of day or night it is.